FAQs

Q: Can I smoke on-board the coach?

A: No. Smoking, including the use of substitute materials such as electronic cigarettes on board any Citylink or Eireagle vehicle or within any coach or bus station is not permitted.

Q: How do I book a seat for my return journey?

A: If you have purchased an Open Return Ticket from the driver we would highly recommend in order to guarantee your seat that you contact our office to make a reservation for your return journey. If a reservation is not made you may travel standby subject to a seat being available.

Q: Can a child accompany a Free Travel Pass holder for free?

A: No. A person must be 16 years or older to accompany a Free Travel Pass holder and only if the FTP card allows. Children accompanying a Free Travel Pass holder must make a separate reservation on our website at www.eiragle.com Children up to 14 years old must purchase a child fare and 14+ must purchase a student or standard as applicable. Tickets may also be purchased from the driver subject to availability.

Q: Can I split my ticket?

A: No. If you book a ticket for two or more people and one person decides not to travel or to travel on a different service, unfortunately we cannot split your ticket.

Q: What is Eireagle?

A: Eireagle.com is an express non-stop coach service, taking you direct from either Limerick or Galway to Dublin Airport. Our luxury coaches offer generous legroom, free wifi, and on-board toilets. With a range of departure times operating day and night eireagle.com is the perfect way to start or finish your travel in comfort.

Q: My flight is delayed I have a booked ticket what do I do?

A: Should your flight be early/late, your ticket is valid on the next available service on the same day on the same route at no additional cost to you. Please note: if you book another ticket Citylink/GoBus/eireagle.com to guarantee your seat, the unused ticket is non-refundable. If you book another ticket with another provider, your Citylink/GoBus/eireagle.com ticket is non-refundable.

Q: Can I amend the time/date on my booked ticket?

A: Yes. You can amend a ticket up to thirty minutes in advance of the date and time you are booked to travel. Please see the 'Manage my Booking' section at the top right of the Citylink/Eireagle website and enter your seven digit booking reference number. The website allows for three amendments to your reservation. We are happy to change the time/date of your ticket, however, we cannot change the destination. All changes must be made prior to the confirmed departure date and time of your reservation. Please note no changes are permitted to promotional fares purchased online.

Q: How much luggage can I bring on the coach with me?

A: You can bring two medium sized suitcases or rucksacks (no more than 20kg each) and one small piece of carry-on luggage free of charge. Please note carry-on luggage must be capable of being placed in the overhead luggage rack or under the seat in front of you. Additional luggage may be subject to a charge of €5 per item. We advise all passengers to keep valuable items such as electronic items, passports, medication etc. on their person.

Q: Is there a toilet on board the coach?

A: Yes - all of our luxury coaches feature on-board toilets.

Q: Can I carry a bicycle/e-bicycle/e-scooter on board the coach?

A: Yes, if the driver thinks there is room available, you will be able to store your bicycle/scooter in the luggage compartment of the bus under the driver's supervision. There is a €5.00 fee each way for bringing your bicycle/e-scooter (unless it folds up in which case we will carry it for free). This rule also applies to other large items such as musical instruments, sporting equipment etc. E-bicycles and e-scooters must have their battery removed prior to storing. Please get in touch withour Customer Experience Team before you depart so we can let your bus driver know about your bicycle/scooter in advance.

Q: I can’t print my booked ticket can I board the coach with just the booking reference?

A: You can also show your ticket on the screen of your smart phone or tablet.

Q: My ticket is booked under the wrong name do I need to change it?

A: Once you have a visible ticket for the driver you do not need to change the name on the ticket.

Q: Can I send a package on the coach?

A: No, if you are not traveling on the coach we cannot take a package.

Q: Can I bring my pet on the coach or in the undercarriage?

A: Guide dogs and Assistance dogs are permitted to travel on all Citylink services without restriction. A Guide dog must be clearly identifiable by official coat and harness. An Assistance dog must be clearly identifiable by official coat, medallion and lead to distinguish it as a working dog and not a pet. The handler must have accompanying paperwork confirming dog as an Assistant dog. Only one Guide dog or Assistance dog is permitted per passenger. Guide dogs and Assistance dogs are permitted to travel on all Citylink services without restriction. A Guide dog must be clearly identifiable by official coat and harness. An Assistance dog must be clearly identifiable by official coat, medallion and lead to distinguish it as a working dog and not a pet and Handler must have accompanying paperwork confirming dog as an Assistant dog. Only one Guide dog or Assistance dog is permitted per passenger.

Q: What age is a child/teen ticket?

A: All children aged 4 to 18 years inclusive can benefit from our great value child/teen fares. Please note children and infants aged 4-14 must be accompanied on Citylink's Express services by an adult fare paying passenger. Children in school uniforms may travel unaccompanied on our Multi-stop Services provided the journey being taken is less than 25 kilometers. One infant aged 0-3 years inclusive, accompanied by an adult fare-paying passenger, will be carried free of charge. Any additional infants, accompanied by the same adult will be charged at child fares.

Q: Can my infant travel for free?

A: One infant aged 0-3 years inclusive and accompanied by an adult fare-paying passenger, will be carried free of charge. Any additional infants, accompanied by the same adult will be charged at child fares.

Q: Can I use my Free Travel Pass on your services?

A: We accept Free Travel Passes on all our routes. We advise passengers to reserve their seat using our online booking facility. Please note a seat reservation fee applies.

Q: I have lost property on the coach what do I do?

A: If you have lost property on one of our coaches please search our lost property list available under 'Useful Info'. Please note items are only kept for 30 days.

Q: Do Eireagle offer refunds?

A: Eireagle do not offer refunds, please refer to our terms and conditions.

Q: How do I make a complaint?

A: If you have an complaint about our service please contact us on 091 564164 or by emailing your complaint to [email protected]

Q: I can’t print my booked ticket can I board the coach with just the booking reference?

A: You can also show your ticket on the screen of your smart phone or tablet.